Help articles
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Walkthroughs, explanations, and answers for using Notes In Confidence.
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Getting started
Using the app
Trust & safety
Start Here
- Why we built this What this app is, who it is for, and the limits of choosing free
- Start here: welcome to Notes In Confidence Where to find the app, how to get in during the soft launch, and what to read next
- Getting help, giving feedback, and seeing what's planned How to find answers in this help corpus, how to send a suggestion or bug report (anonymously), where to see recent changes and the public roadmap, and the strict no-reply expectation that comes with the free model
- Beta access codes — what they are and how to redeem them The one-time access codes that unlock the first vault on a new browser during the invite-only beta, with the three error messages explained
- What's new Recent changes to the app, most recent first
How to Use
- Setting up your vault for the first time A short walkthrough of the unified Google sign-in, picking a strong password, and what happens automatically in the background
- Finding your way around: tabs, clients, and the smart Notes input A tour of the navigation, how to add a client, and why the Notes input page reorders clients to surface the one you most likely need next
- Installing Notes In Confidence on your device A real app icon on your desktop or Home Screen, your data harder for the browser to evict, and offline access — all in one click from Settings
- Light, dark and system theme A three-way theme picker in Settings, and what "System" means in practice
- Add a client and write your first session note From an empty client list to a saved, dated note. The fields explained, and the small details that save you time later
- Tracking when a client was active Deactivate, Reactivate, and the History modal — how the app remembers pauses and restarts
- Backing up, restoring, and opening a backup file The three safety nets, where the files actually live, and how to use them when it matters
- Using your backup as a self-decrypting page A backup file is also a tiny private website that opens in any browser, decrypts your notes locally, and lets you read or export them — independent of notes.notesinconfidence.uk
- Reading the Statistics page How the date filter, the include checkboxes, and the breakdown tables fit together, with a note on the Unknown column
- Resolving the read-only banner What it means when the forms grey out and a red banner appears, and how to get back to writing notes
- Setting up supervision mode How to turn on the parallel module for supervisee records and supervision notes, and where the boundary between therapy and supervision sits
- Only one tab at a time: what *Your vault is already open* means Why a second tab gets bounced, what releases the lock, and the small Firefox wrinkle that catches some users
- Banners at the top of the app A field guide to every coloured banner Notes In Confidence might show you, what each one means, and exactly what to do about it
- Reading the Recent sync activity panel Three tabs that show what synced, what changed, and what failed, all logged on this device
- The "Leave site?" prompt when sync is still in flight Why your browser sometimes asks you to confirm before closing a tab, and what happens to a save that has not yet reached Drive
- Changing your vault password The deliberate, planned rotation. The pre-flight backup the app takes for you, and what changes for old backups and your other devices
- When your password is changed on another device A walkthrough of the cross-device rotation prompt and what to do with each option
- Exporting notes to plain or encrypted ZIP When to use plain, when to use encrypted, and how to open an encrypted ZIP on Windows or macOS
- I forgot my password Honest about what is and is not recoverable, and the only paths back to your notes
- Deleting your vault — the Danger Zone options The two destructive vault buttons in Advanced > Danger Zone, what each one actually does, and the pre-flight backup that protects you
- The Diagnostic Log — what it is and how to send it A signed ZIP of recent app activity that you can attach to a bug report. Read this before you click Download, and please send the ZIP unchanged
Features
- How Notes In Confidence keeps your notes private Zero-knowledge encryption, in plain language. What we can and cannot see, and what you still need to think about
- Sync, Backup and Local Backup, three different jobs They look similar. They protect against very different failures. You want all three turned on
- The Lock button, idle lock, and what gets flushed before locking How the app protects an unlocked vault when you walk away, and what happens at the moment the key is wiped